Course curriculum

    1. Welcome + Introduction

    2. Welcome to the Alderaan Order!

    1. Who We Are + What We Do

    2. How We Do It

    3. The OM Role: What Does It Look Like?

    4. Day in the Life of Alderaan OM Kelly

    5. The OM Role: What Are the Responsibilities?

    6. OM Roles and Responsibilities

    7. How to Think Like an Alderaan OM

    1. Getting Started with the Roadmap

    2. Preparing for the Kickoff Call

    3. Roadmap Creation Process

    4. Example of a Completed Roadmap

    5. Roadmap Template

    6. New Client Kickoff Call Process

    1. Confirming Platform Access

    2. Asking the Right Questions

    3. Best Practices for Asking Better Questions

    4. 3 - The 10,000-foot View

    5. Zooming in on the Details

    6. Going Deeper into Understanding the Agency

    7. Building Trust with the Owner

    8. Tips for Building Trust with the Agency Owner

    9. Building Rapport with the Team

    10. Tips for Building Rapport with the Team

    11. Setting Up and Conducting Agency Meetings

    12. Attending Alderaan Meetings

    1. Refining the 90-day Roadmap

    2. Using the First 90-Day Roadmap

    3. Priority Projects in the First 90-days

    4. First 90-days Service Delivery Process

    5. Process Development for Clients

    1. Supporting and Leveling-up Our OMs

About this course

  • Free
  • 47 lessons
  • 5.5 hours of video content

Discover your potential, starting today